Making every word count

In the face of social media, where the selfie is king and queen, and where the common currency for likes and reposts is images, videos and gifs, it is easy to assume that words are now yesterday's news.But actually it is the other way around - the crowded, image-led market place means that now more... Continue Reading →

Putting patients at the heart of care

I’ve always wondered about the concept of "putting patients at the centre” or “customers at the heart” of everything organisations do.  It seems too obvious, doesn’t it?  After all, without clients, customers, users, patients…..whatever term you’d like to use…..the provision of the service simply can’t happen. I look around at the small businesses which have... Continue Reading →

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