Agatha Christie is the way to a dream job

I am a huge Agatha Christie fan. Every since her books became my first “adult” reading, with every paperback eagerly consumed, I have been fascinated by mysteries and thrillers. The opening of, Murder on the Orient Express, the first Agatha Christie adaptation to hit the big screen in a generation, is a welcome excuse to...

Putting patients at the heart of care

I’ve always wondered about the concept of "putting patients at the centre” or “customers at the heart” of everything organisations do.  It seems too obvious, doesn’t it?  After all, without clients, customers, users, patients…..whatever term you’d like to use…..the provision of the service simply can’t happen. I look around at the small businesses which have...